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Mediacom Communications offers best-in-class technology across rural America. With the fastest in-home WiFi, TiVo® DVR, 1 Gig Speed and so much more - customers are guaranteed to have a superior in-home entertainment experience. One of the fastest internet speed providers across their footprint; Netflix® has ranked Mediacom one of the top internet providers in April 2016. As the world becomes more technologically advanced so does Mediacom, investing millions into a nationwide fiber optic infrastructure so small town America will get to enjoy the most advanced Digital TV, High Speed Internet, and Digital Phone service for years to come.
Hop on the super speedway and visit Mediacomcable.com to get the best in TV & Internet service today! The installation process was quick and simple but we had a plug-in that was a 220 and we turned it into a 110. It was working fine but as soon as the installer drilled it and went outside, it quit on us. That was one of our main circuits that we use a lot to plug in our phones and stuff, but we just shut it down. We thought maybe the electrician could find out and he thought it was nicked because it just happened right when he was drilling a hole. We have talked to Mediacom many times about it and they said it wasn’t their fault. The guy that installed it said he had a regular drill bit detected wiring, so he didn’t think it was them but when we called Mediacom’s office in Effingham, they said they didn’t think that they had spatial drills that showed that they were getting close.Also, there was no help.
So, we had to call a little bit to figure out how to set it up because we’re in our late 60’s. I didn’t care for that because when DISH comes and sets anything up for us, they make sure all the stuff works. We’re not as computerized sometimes so, it took us a lot to figure out, and they said they don’t have to do any of that.
We finally had it figured out, but it took us about all night and day to get anything done. And so, I’m glad I don’t have their TV. Good morning Bill,Thank you for your review and valued Mediacom business as it is greatly appreciated.
We do want to apologize about any service issues that you might be experiencing and for the initial installation experience you had. If you need a service call, we can always set that up for your so our tech can check any variables that would be causing any intermittent internet service and try to verify the setup integrity. We look forward to hearing from you if you need any assistance at all, have a good day!Thanks,Christian.
Original review: March 13, 2019Mediacom was what we’ve always had in my house. Me and my hubby separated, and I called and got it turned back on in my name. I had some issues with them that I wasn’t happy with at first but we finally got that resolved last month.
When the guy came, turned it on and hooked it up, it was $180. So, I gave him $80 in cash, and then I used my debit card from my work that my paycheck was on. They lost the debit card payment and they couldn’t find it. So, they kept billing me for three months and I was getting frustrated with them.
Finally, I found some of my paperwork from when the guy came and installed everything. I found the reference number and they still couldn’t find my payment. I don’t know if they ever found it but it was taken out of my account.
I have no way of getting any printout with my debit card. I can get online and see the payment was taken but there’s no information to tell them what number they applied it to. Last month was the first one that didn’t have that extra payment on it. Everything was good with their customer service. They were nice to me whenever I called and asked them why it was still on my bill.
They were professional and friendly with me whenever I talked to them so it wasn’t bad a deal where I had to scream at them. They promised they were trying to find it and they would get it taken care of, and they did. I got the Wi-Fi from Mediacom and installing it was easy. All the rep had to do was bring me a new box, put it in, activate it and he was done. It didn’t take him 10 minutes, so it was an in and out deal. I had to reset my box one time but other than that, I didn’t have any issues.
Good morning Becky,Upon looking at the account, it looks like all issues have been resolved since 01/24/19. If you need more detailed information you can always call in, we can private message you, or we can call you when you’re available. We do want to thank you for your valued Mediacom business as it is greatly appreciated. It is always great to hear that our customer service representatives have been nice and professional since that is what we strive for. If you have any further questions, concerns, or service issues please don’t hesitate to reach out to us.
Have a great day!Thanks,Christian. Original review: Feb. 23, 2019I’ve been with Mediacom since 2001. All the other cable and internet companies here suck and Mediacom is just the better of the worst of all evils. I have usage issues every single day. My son is in high school and he has a tablet to do his homework so when the internet is down, he has to go to other people’s houses to do his homework. I've called and I’ve had them come out four times this year.
And usually when the techs come in, they don’t tell me what’s going on. They'd just go down and say that everything is fixed and then they leave. They made me feel like I’m in the wrong.
They made it seem like they’re coming in for no reason and I don’t know if they’re putting that on the paperwork. Initially, the techs said the problem was the box.
So, they kept swapping out boxes saying that was the key, but it wasn’t. The problem is outside of my house in the cable somewhere and it is getting jumbled up.
The problem is usually the wireless internet, not the cable. We get Netflix and we can never get on Netflix because our internet’s down. We don’t even watch Netflix anymore because when my kids watch a TV show, the internet would drop halfway through so they'd get pissed and then they'd blame me. One tech told me that I had to get rid of my TVs so that my internet would work better. But we only use three and I only have one box.
So, I only get the stuff that I pay for on one one TV only. The other two only get the basic things. I went to the office and told their rep what their tech said and she laughed.
Those are the kind of techs that are sent into my home. They have no clue what they’re doing. There are some really good ones though.Nevertheless, they have really good people that work for them and they really help. They know that there are issues and that the service is not always perfect.
When you go into their office, they are super understanding and they would say, 'We get it.' I know it’s not their fault.
I just don’t like paying money for things that should work properly but aren’t being fixed. The cable is just too expensive.
I’m a single mom and I’m paying 150 a month for both internet and cable which is crazy. I wouldn’t mind paying it but it consistently have problems and I got tired of calling so I just left it. If it works, it's okay, if it doesn’t, it's okay too.
Original review: Feb. 18, 2019We’ve been a customer of Mediacom Cable for a long time and our experience with the company has been good throughout the years. Back at the time, I didn’t think all of the other internet or cable providers were available and I didn’t know anything about them. My husband is 89 and I’m 86, we don’t have a computer, our phone is with AT&T, and we have just the regular program for the TV that we watch, but the cost of the service has just gone up to $110 for us. On the other hand, my son and his wife have a computer and they have the TV, their phone, and the internet on the same program with Mediacom, but they only pay 130 something. So, it seems to me that for what we get, it's is getting to be very expensive for us.
Good morning Connie,Thank you for your longtime valued Mediacom business as it is greatly appreciated. We are glad to hear your experience has been good with us. We do apologize about any rate increases. We try to keep our rates as low as possible but it is difficult to do so because of programming costs, re-transmission fees, maintenance expenses, and the increases of taxes/surcharges. Rates will step up annually until a bundle or package reaches full price rate.
Any other increases should have been noted in the last 1-2 billing statements. Also, when you bundle with more than one base service, service rates are lower for a 12-month period but after that it will increase. We hope this information helps and please reach out to us to see if we have any available offers to help lower your service rate. Have a wonderful day!Thanks,Christian. Original review: Dec. 1, 2018Mediacom has provided my family with internet service for about 5 years.
Up until about 3 weeks ago, I have been satisfied with it then the company has been weird. Our area was totally devastated by Hurricane Michael. Like all the area Utility Companies (electric, water, phone, and internet) they got things working again within ten days of the storm. I was quite impressed with this response. Mediacom had things working within 3 days of electrical power being available. Granted service was intermittent but as time went on it was getting more and more stable. Then three weeks ago it went off completely, no signal to our house.
The line was dead at the “tap”. I contacted Mediacom and they sent reps out right away. These local guys determined it was “dead at the tap”, and was something they could not fix and put in an order with some other department of Mediacom which got approved. Since then I haven’t seen anyone in our neighborhood working to fix this problem, nor can I get anyone at Mediacom to give me an expected time to fix.
When I call or chat the representative empathizes with my frustration and that the technicians are working to solve my problem. Since I don’t see any worker here I have my doubts. All the people I interface with are nice and supportive, but have no information about when my service will be restored. We have been trying to upgrade our service to include TV and phone, but that didn’t happened due to the intermittent service. Original review: Aug.
29, 2019Mediacom is the only one available where I live in Delaware, and my experience with them has been okay. I've had a two instances where someone from Mediacom had to come out, and they were very helpful and did a good job to my satisfaction. I have the TV, internet, and phone from them. Setting up all of them went very smoothly.
But the internet is a little slow, and one of the sports stations that I primarily watch is not in high-def. All the other sports stations are in high-def, except for that one. Original review: Aug.
28, 2019One of my cable boxes has not been working for almost a week. Without going into all the details, was working until the TiVo box updated. Now main box works but not the small one.
Soonest 'appointment' was a week out. I had to reschedule, now next appointment is another week and a half. Was hung up on by customer service (yes I was complaining, but not yelling, being mean to the rep or cursing). I called back later and was told a supervisor would call me. No call so here we are.
Overall I'm satisfied with the TV and internet. However there are regular intermittent outages and customer service has always been poor. 1) 2.5 weeks for a service call is ridiculous. Staff properly.2) A 4 hour window of when someone might show up is not an appointment.3) We are all paying for a service. All you have to do is provide it reliably. Get it figured out. If your cell phone doesn't work 1/10 times you use it is that ok?
If your mechanic takes 2.5 weeks to change your oil is that acceptable?With regular complaints of outages, delayed tech visits, and bad customer service I don't understand why nothing is done. You need to do better.
Why do the company leaders not see this? Do they not care? That is an acceptable answer, but if so I would like to know. I would rather give my money and business to a company that cares and wants to be better. Original review: Aug.
28, 2019Mediacom sucks.!! I just moved to Pace and that is all that is there. They charge for EVERYTHING. I even tried to upgrade my TV package and they said a technician HAD to come out and do the service and it could be 2-3 days, plus a $25 fee!!! When I had COX and AT&T you could upgrade your plans online and they would be immediately available!
Not to mention the Internet is super slow! You're better off getting a digital antenna from Best Buy and sending smoke signals. This is not 1988 Mediacom, get it together!!! Good Afternoon Jason,I do apologize for the inconvenience.
I do show notes you were talking about adding family cable to your account. This is the classic tale of a few bad seeds ruin it for everybody. Because of theft we filter or lock the family cable unless a customer is subscribed. A technician does have to come out to the home to release the line, so family cable will come into your home. Our technician should also come in to verify you have service. If you are having slow internet we need to address the problem.
If you can please call back. We can schedule a visit if needed.Warmest Regards,Beverley Hiett.
Mediacom specializes in bringing the same high level of digital services that residents of major metropolitan areas enjoy to small towns and cities across the United States. They currently serve over 1,500 communities in 22 states.Find your local office:Find out if Mediacom is available in your state and locate your nearest office on Mediacom’s website. If there isn’t yet availability in your area, Mediacom can find your local provider for you.Xtream:Mediacom’s Xtream home service combines the fastest available in-home Wi-fi with a TiVo® DVR, which allows you to record up to five shows at a time, watch your shows in any room of the house and on any device and set your DVR remotely.No contracts:Sign up for service from Mediacom without signing a contract. You can cancel at anytime without paying high early cancellation fees.Speed Boost:Supercharge your Internet by adding 100 or 150 Mbps to your Internet for only $10 or $20 per month.Free HD:Mediacom’s extensive HD lineup is available for customers to enjoy at no extra charge. In addition, if you already own an HDTV set, then Mediacom will automatically upgrade your Mediacom receiver to an HD receiver.Best for:Mediacom is best for families and individuals who live in rural areas where Mediacom offers service. At ConsumerAffairs we love to hear from both consumers and brands; please never hesitate to.
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